This policy explains how SendMerlin ("we", "us") handles personal data on sendmerlin.com and in the SendMerlin application at app.sendmerlin.com.
Who we are
SendMerlin is operated by Ludovic Verbeeck. You can reach us at any time at support@sendmerlin.com.
What we collect on this website
The marketing site you are reading now does not set advertising cookies and does not use third-party trackers. We use privacy-friendly, cookieless analytics to count visits in aggregate. Your IP address is processed transiently to deliver the page and protect the service from abuse.
What we collect in the application
When you create a SendMerlin account we store your name, email address, password (hashed), workspace details, and the content you create. When you import subscribers, you remain the controller of that data and we act as your processor: we store and process your subscriber lists only to provide the service, and never sell or share them. Our Data Processing Agreement governs this processing.
Email sending data
To provide delivery reporting we process message events such as sends, bounces, opens, clicks, complaints, and unsubscribes. Consent records for double opt-in (timestamp and confirmation details) are stored so you can demonstrate compliance.
Where data lives
SendMerlin runs on infrastructure in the European Union. Emails are delivered through Amazon Web Services (SES) in the eu-central-1 (Frankfurt) region.
Your rights
Under the GDPR you can request access, correction, export, or deletion of your personal data, and you can object to or restrict processing. Write to support@sendmerlin.com and we will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.
Retention
Account data is kept while your account is active and deleted on request or after account closure. Suppression records (unsubscribes and complaints) are kept longer because deleting them would risk emailing people who opted out.
Changes
We will update this page when the policy changes and adjust the date above.